Delivery & refunds

We post to addresses in the United Kingdom only. The card is always posted to a grown-up, never addressed to the child. If you're sending it to grandparents or another family, make sure a grown-up there knows it's coming.

You choose how your card is posted at checkout. Available options are shown below and at checkout. Standard is currently offered; Express is unavailable unless enabled. The price of the option you choose is added to the £4.99 card price, and you see the total before you pay.

• Standard: £0.95, usually 3 to 5 working days. Last order date for Christmas: Wednesday 16 December.

Cards are printed and posted from the UK by our printing partner, Prodigi, who receives your delivery address and the card's print files. Delivery estimates start once your card has been posted, depend on the postal carrier (such as Royal Mail) and are not guaranteed.

Our last order dates for Christmas are Wednesday 16 December for Standard, or Saturday 19 December for Express. Orders placed by then should arrive before Christmas Eve. Once an option's last order date has passed, it is no longer offered at checkout. Your card is made after you upload your photo, so the sooner you send it, the sooner Santa can drop by.

We post your card to the grown-up named at checkout, in a plain envelope with no Santa branding on the outside, so you can hide it until Christmas Eve.

Every image is checked by a real person before printing.

If your card arrives damaged, has a mistake we made, or hasn't arrived within a reasonable time, contact us by email at hello@santaspostcard.com. We will reprint and repost it, or give you a full refund.

Because each card is personalised, we can't offer refunds if you change your mind, or for spelling mistakes in the details you typed.

Refunds go back to the card you paid with, usually within 14 days of us agreeing the refund.